We understand issues arise. We believe in being fair. Therefore, we make note of but do not charge for one cancelation that occurs within 24 hours of your appointment. However, within one calendar year, it happens again, we will charge 50% of the amount of the appointment(s).
Clients arriving more than 10 minutes late will forfeit their scheduled appointment and will be seen as a walk-in, based on availability.
We feel that our service providers should be respected. In the event of a no-show, we will charge the client 50% of the amount of the appointment(s).
We take pride in, stand by and guarantee our work at COCO NAILS. If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. Our management team is also happy to help provide other alternatives. Client redo will only be honored if we are contacted within 7 days of the original service.
We do not offer monetary refunds on services rendered.
We do have a 7-day policy in place on services in which a client can come back and have corrections made on technical errors.
GIFT CERTIFICATE POLICY:
All certificates are final sale. Gift certificates cannot be exchanged for cash or for tips. The credit would be issued for any remaining Balance. Not replaceable if lost or damaged.